Voice of the Customer Program
Brand Building Through Customer Advocacy
Who
Ethan Group (IT & communications service provider)
What
Notonos designed and implemented a Voice of the Customer Program, which included the introduction of the Net Promoter Score Framework.
Key Project Outcomes
Improving Continuous Improvement Framework
Implementation of the Voice of the Customer Framework
Adoption of the Net Promoter Score Program
Insight-Guided Customer Engagement
Implementation of regular “Talk Points” using insights from the Net Promoter Score Program to improve customer engagement and build customer loyalty
Capacity Building for Sustainable Practice
Establishment of procedures and processes for on-going program administration
PO Box 1097, Glen Waverley
VICTORIA 3150 AUSTRALIA